Choosing a Provider
Our Caregivers - Once you are part of the Helpmates family of caregivers you and your loved ones are treated as just that – family. Our #1 priority is to meet your needs in a manner that another caring member of your own family would.
Here are ten characteristics you should look for when choosing a home care agency:
- Our caregivers are of the highest quality - That means they have been carefully screened and are bonded and insured. You don't have to worry about the quality of the caregiver or about the liability of having someone in your home.
- We have backup - If the caregiver is sick or has an emergency, we can have someone ready to step in his or her place.
- We have trained professionals on our staff - Besides our caregivers, we have a trained, professional in-house staff to ensure our operations run smoothly and to address any of your concerns while we are caring for your loved one.
- We continually monitor the relationship - From the first day of service, we create a detailed "care plan" that our staff use to ensure we are achieving the care goals specified during the assessment interview. We follow-up with the client and caregiver on a regular basis.
- We are a well-funded, profitable and stable company - That means we have the resources to go the extra mile and will be here when you call on us. We take pride in providing the highest quality service!
- Are the caregivers citizens or legal residents of the United States?
- Furnishes written statements describing all services and costs.
- Does not require up-front deposits before providing services, and offers a fair policy concerning refunds and cancellations.
- Triple-screens its caregiver employees carefully, including use of reference checks, driving records and criminal background investigations.
- Administers liability and worker's compensation insurance coverage, payroll taxes and bonding for its employees.
- Trains its caregivers continually to update their skills.
- Consults the client and family members to professionally match a caregiver who fits the client's personality, needs and wants.
- Develops a written, customized care plan in consultation with the client and family members, and updates the plan as changes occur.
- Closely supervises the quality of care, including non-scheduled supervisory visits.
- Provides emergency staff support 24 hours per day, seven days a week.